Terms of Service

1. Acceptance of Terms

Pitchfork is operated by getpitchfork LLC ("Pitchfork," "we," or "us"), a Texas limited liability company. By creating an account, accessing getpitchfork.co, or using any part of the Pitchfork platform ("Service"), you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

Questions: legal@getpitchfork.co

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use Pitchfork. Accounts are available to residents of the United States only. By using the Service you represent and warrant that you meet these requirements, that you live in the United States, and that the information you provide is accurate and complete.

3. Description of Service

Pitchfork provides tools for creators and brands to discover each other, pitch campaigns, negotiate deals, and license digital likeness rights. We are a technology platform that facilitates transactions between Users. We are not a party to the deals closed between creators and brands. Features may change, and we may add or remove functionality at any time.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately at legal@getpitchfork.co if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are engaged in fraudulent activity.

5. Your Content & Rights

You retain ownership of the content and likeness materials you upload. By uploading content you grant Pitchfork a limited, non-exclusive, royalty-free, worldwide license to host, display, reproduce, and process that content solely as necessary to operate and improve the Service (including generating pitches, watermarks, AI-generated videos, and licensing workflows you initiate). This license ends when you delete the content or close your account, except where the content has been shared with or licensed to other Users as part of a completed deal. You must own this content and have permission from everyone shown in it.

6. Payments & Fees

Pitchfork charges platform fees on deals closed through the Service. Fee rates depend on your subscription tier and are displayed on the Pricing page and within Deal Desk before you confirm a transaction. All payments are processed by Stripe, Inc. ("Stripe"). By using payment features you also agree to Stripe's Terms of Service.

For deals using platform-held escrow, Pitchfork holds funds via Stripe until deliverables are confirmed. Escrow deposits, release timelines, disputes, and refunds are governed by our Escrow Policy, which is incorporated into these Terms by reference. Subscription fees are billed in advance and are non-refundable except where required by applicable law. We reserve the right to change fees with 30 days' notice.

7. No Legal Advice

Pitchfork is not a law firm and does not provide legal advice. All agreement templates, AI-generated NDAs, suggestions, and deal structures on the platform are for informational purposes only and do not constitute legal counsel. Attorney Review and Legal Consult add-on services are provided by independent licensed attorneys, not by Pitchfork. Pitchfork is not responsible for the outcome, enforceability, or validity of any agreement made between Users. You are encouraged to seek independent legal counsel before executing any agreement.

9. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Upload content that infringes third-party rights
• Impersonate another person or misrepresent your identity or affiliations
• Interfere with the Service's operation, security, or integrity
• Scrape, crawl, or use automated means to access the Service without written permission
• Circumvent platform fees by completing transactions off-platform after introduction through Pitchfork
• Violate our AI Content & Likeness Policy

We have zero tolerance for child sexual abuse material and any sexualized content involving minors. That content is blocked, the account is suspended, evidence is preserved, and it is reported to NCMEC's CyberTipline as required by US law (18 U.S.C. 2258A).

You can appeal a blocked generation, a content removal, or an account action from the in-product "Appeal this decision" link. An automated review summarizes the case. A person makes every final decision and emails you the result, usually within 5 business days.

Every AI-generated video carries a visible "AI-generated" label that no plan can remove. We never publish a video if that label cannot be applied. Generated videos also carry embedded metadata identifying them as AI-generated by Pitchfork, and a tamper-evident record in our hash chain. AI video, avatar, and voice generation is currently paused while we change providers.

If you report content through our Report Infringement form, you receive a confirmation when the report is filed, a notice when review starts, and the outcome when it is resolved. We aim to acknowledge a report within 2 business days and to complete an initial review within 5 business days.

10. Termination

You may close your account at any time from your settings page. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. Upon termination, your license to use the Service ends immediately. Sections 5 (as to previously licensed content), 7, 11, 12, 13, and 14 survive termination.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Pitchfork does not warrant that the Service will be uninterrupted, error-free, or secure, or that any content, including AI-generated materials, will be accurate or reliable.

12. Limitation of Liability

To the maximum extent permitted by law, getpitchfork LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising under these Terms shall not exceed the greater of (a) the fees you paid to Pitchfork in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless getpitchfork LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your content; or (d) your violation of any third-party rights.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall first be submitted to good-faith negotiation for 30 days. If unresolved, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in Harris County, Texas. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver: You agree to resolve disputes with Pitchfork on an individual basis and waive any right to participate in a class, collective, or representative action.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Service or sending an email to the address on your account at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Privacy

How we handle personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Pitchfork regarding the Service.