Legal

Refund & Cancellation Policy

This policy explains refunds for subscriptions, add-on services, and brand deal payments on Pitchfork.

Effective October 8, 2026

It is part of our Terms of Service.

Subscriptions

Paid plans are billed in advance. Current prices are on our Pricing page.
You can cancel anytime from your account settings. Cancellation stops the next renewal. You keep paid features until the end of the period you already paid for.
Subscription fees are not refundable, except where the law requires a refund.
If we change a plan's price, we give you at least 30 days' notice before it applies to you.

Identity verification and attorney review are one-time services. They are not refundable once the service has started. If we cannot deliver a service you paid for, we refund it in full.

Deal payments are held and released under our Escrow Policy. In short:

The brand's payment is held after both parties close the deal.
After the creator marks the deal delivered, the brand has 7 days to approve or open a dispute. Funds auto-release on day 8.
If the creator does not deliver within 14 days of the agreed date, the brand can cancel for a full refund, including the platform fee.
Disputes are reviewed within 10 business days of receiving both parties' evidence. Outcomes are a full release, a full refund, or a split.

If you have a problem with a charge, contact support@getpitchfork.co first so we can resolve it.